Change or cancel an order
If you wish to change or cancel an order contact our Customer Service team any time between 9am and 5pm, Monday to Friday. Please have the order number and date the order was placed to hand.
If your products have already been delivered, then you will need to follow our returns procedure.
If you decided to cancel your made-to-order product for any reason, it is unlikely that we could sell it to another customer at full selling price. We'll therefore reserve the right to charge a cancellation fee of 20% of the order price.
Track your order
To check your order status, just click on the Your orders link at the top of the page, sign in and then View orders.
Order received means your order hasn't been processed yet.
Order processing means your order could be at any point between the warehouse receiving it and despatching your goods.
Despatched means your order has left our warehouse. You'll receive an email confirming despatch. Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the warehouse.
Cancelled means your order has been cancelled either by you or us.
If you find that your order has only been partially delivered, this may be because other items are being despatched from a different location. However, if your order is obviously incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please email our Customer Service team between 9am and 5pm, 5 days a week.
Your purchase history
To find out more information on your past orders, please sign into your account. and view your order history.
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.* If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
Returns can be made through either of these options:
Returns via Royal Mail or courier collection
Email us at firstname.lastname@example.org including: order number, product description, the reason for the return and whether you want a refund or a replacement. We will email you back with instructions for returning by Royal Mail or we will arrange for the courier to come to collect the product you wish to return . Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of damaged or faulty goods.
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.*
Please see below for exceptions to this policy. If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
Our Made to Order Policy
As a factory we hold no finished product, instead we hold raw materials to allow a product to be produced to your exact requirements, this allows you the flexibility to select a specific carpet material, colour and thickness, which will then be cut to match the shape and size of the footwells of your vehicle. You will have the facility to select from various options, types, patterns and colours of edge trim. You can also request the addition or removal of a heel pad and the option of logo requirements are available. This allows the product to be made purposely for you and your vehicle. These options are available by accessing the vehicle for which you are purchased for and selecting the various product custom specifics displayed. Because all mats are produced when your order is received and made specifically for each customers needs, all made to order mats / Customised options selected from the base standard Black mat with Black trim, can not be returned, refunded or exchanged if ordered in the wrong size or the wrong vehicle option / year / model is provided on your order this made to order product is not covered by the Distance Selling Regulations (DSR). For clarification any mat set other than Black Carpet with Black Trim is a Customised, made to the Customers Specification Made to Order Product.
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. We do not charge for returns except for unwanted purchases of furniture, large electrical appliances and outdoor toys. *
Cancellation of made-to-order products
Should you wish to cancel your made-to-order or made-to-measure product for any reason, it is unlikely that we could sell it to another customer at full selling price. We will charge a cancellation fee of 20% of the full selling price. In respect of these products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty.*
*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.